As we approach Christmas and New Year, we want you to know that we’ve got your back.

Our Infrastructure Engineers monitor all services around the clock. We’ll identify and remedy any interruptions to service immediately.

You can always get the very latest details on any issues and fixes from the Service Status Page.

We operate a skeleton staff during Christmas and New Year, but the Support Team will be here for you.

For normal queries you’ve got the How-To Knowledge Base 24/7.

Live Chat and Phone Support will be open on the following days:

DateSupport Hours
Saturday 24th December (Christmas Eve)09:00 to 15:00
Sunday 25th December (Christmas Day)Closed
Monday 26th December (Boxing Day)Closed
Tuesday 27th December (Bank Holiday)Closed
Wednesday 28th December09:00 to 17:00
Thursday 29th December09:00 to 17:00
Friday 30th December09:00 to 17:00
Saturday 31st December (New Year’s Eve)09:00 to 16:30
Sunday 1st January (New Year’s Day)Closed
Monday 2nd January (Bank Holiday)Closed

From Tuesday 3rd January we’re back to regular programming.

09:00 to 17:00 Monday to Friday, and 09:00 to 16:30 on Saturdays.