Power Virtual Agents is a powerful tool for creating chatbots, but managing the complexity of your topics can become challenging as your Chatbot grows and scopes. To ensure a seamless chatbot experience, it’s important to implement best practices for managing the complexity of your topics. Here’s a closer look at some key strategies.
When creating a smooth conversational experience for users with Power Virtual Agent, trigger phrases play a crucial role. They act as cues for the chatbot to initiate a specific action or conversation. Therefore, writing clear and precise trigger phrases is essential to ensure that the chatbot understands and responds to the user’s intent.
It is proven that using a customer’s name to address them will have a more effective rate of enticement than generic messages, so it can be compelling to give the feeling of a conversation rather than a simple business transaction. We expect this in our human customer service agents, so why not our bots? In this guide, I will show a couple of techniques you can use to make your chatbot a more personable conversationalist.
