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In CRM

Real-Time Translation in Omnichannel Dynamics

2 Mins Read

In a world of diverse languages and cultures, clear communication is key to providing excellent customer service. Microsoft Dynamics 365 recognised this need and embraced Real-Time Translation in its Omnichannel feature, a game-changer for organisations aiming to deliver seamless and inclusive customer experiences. This article will delve into the benefits of leveraging Real-Time Translation in Omnichannel Dynamics 365, illustrating its impact on enhancing customer interactions and business operations. Sample screenshot of the agent experience A…

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In CRM

How to Manage the Complexity of Your Topics in Power Virtual Agents

3 Mins Read

Power Virtual Agents is a powerful tool for creating chatbots, but managing the complexity of your topics can become challenging as your Chatbot grows and scopes. To ensure a seamless chatbot experience, it’s important to implement best practices for managing the complexity of your topics. Here’s a closer look at some key strategies.

In CRM

Omnichannel Go-Live

5 Mins Read

We recently assisted a CRMCS customer, Citrus-Lime, in acquiring and deploying Omnichannel for Dynamics 365 Customer Service with the live-chat…

In CRM

Power Virtual Agents – Best Practices for Generating Trigger Phrases

3 Mins Read

When creating a smooth conversational experience for users with Power Virtual Agent, trigger phrases play a crucial role. They act as cues for the chatbot to initiate a specific action or conversation. Therefore, writing clear and precise trigger phrases is essential to ensure that the chatbot understands and responds to the user’s intent.

In CRM

Power Virtual Assistant – Creating personal interactions

2 Mins Read

It is proven that using a customer’s name to address them will have a more effective rate of enticement than generic messages, so it can be compelling to give the feeling of a conversation rather than a simple business transaction. We expect this in our human customer service agents, so why not our bots?  In this guide, I will show a couple of techniques you can use to make your chatbot a more personable conversationalist.

In CRM

The Basics – Dynamics 365 Form and Field Customisations Guide

5 Mins Read

In this article you will learn how to make basics changes to the Form of Dynamics 365 using solutions and how to correctly migrate them from Sandbox into Live. This guide was create to empower companies who use Dynamics 365 to be more self-sufficient and be able to undertake basic customisations without the help of a Dynamics 365 specialist.

In CRM

A Guide to the CRMCS Deliverable Portal

5 Mins Read

The CRMCS portal allows you to create, manage, and monitor everything. It gives you real-time access to all of your current Deliverables, access to create and view all support cases, as well as all company-related releases.