We hope that you will be satisfied with any purchase you make and the service you receive from Team Cycles LTD and that you will never have reason to complain. However, if there is something you’re not happy with, please contact us straight away so we can try and resolve any issues you may have.
If you are unhappy with any purchase you make or the service you receive from Team Cycles LTD, please call or email our Sales Department on 0191 300 1590 or firstname.lastname@example.org
Your complaint will be investigated by a member of our team.
We will aim to investigate and respond to your complaint within 3-5 working days.
If we cannot resolve your complaint in this time, we will let you know
If you are dissatisfied with our complaint response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk