Receiving service parts from outside the UK

Receiving service parts from outside the UK means our suppliers are facing difficulties with importing goods both because of delays within the ports and the new protocol in place for imports into the UK.

Our suppliers are trying their best to get items to us as quickly as possible, but there are inevitable delays with service parts seemingly the most affected. These delays include but are not limited to:

  • Bosch eBike parts
  • Giant spare parts
  • All Shimano products
  • Magura parts

Receiving service parts from outside the UK may result in a workshop repair or warranty job taking longer than quoted or anticipated. We apologise for any inconvenience caused and are hopeful that these delays will be limited and should be cleared up within weeks.

Reduced supply means that many shops cannot get hold of nearly as many parts as they would normally – leading to frustration as there are such high levels of demand. All of this will impact the bike market heavily, not only on prices but on which brands are most available and on the nations that make up the industry.

If you have any questions about your bike which is in one of our workshops or if you have parts on order, please do not hesitate to contact the correct store and they can update you on the situation. We appreciate your patience.