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In a world of diverse languages and cultures, clear communication is key to providing excellent customer service. Microsoft Dynamics 365 recognised this need and embraced Real-Time Translation in its Omnichannel feature, a game-changer for organisations aiming to deliver seamless and inclusive customer experiences. This article will delve into the benefits of leveraging Real-Time Translation in Omnichannel Dynamics 365, illustrating its impact on enhancing customer interactions and business operations. Definition and Features Real-Time Translation is a…

Introduction If you’re looking to dive into Dynamics and start creating those snazzy dashboards, here’s the lowdown: You’ll need two things in your toolkit. First up, you gotta have Office 365, and secondly, you’ll need a license for Dynamics 365. These two buddies are your golden tickets to enter the dashboard world. With them, you’ll be able to whip up some fantastic standard dashboards. Now, here’s the inside scoop: if you’re aiming for those super…

We recently assisted a CRMCS customer, Citrus-Lime, in acquiring and deploying Omnichannel for Dynamics 365 Customer Service with the live-chat add-on. We spent a day with Citrus on-site as they launched their new live chat widget. We assigned new licenses to users, updated their security roles, and checked their access after acquiring the correct licenses. If you haven’t read Part 1 – Dynamics day in the life with Omnichannel CLICK HERE Dedicated Resources To give…

It is proven that using a customer’s name to address them will have a more effective rate of enticement than generic messages, so it can be compelling to give the feeling of a conversation rather than a simple business transaction. We expect this in our human customer service agents, so why not our bots?  In this guide, I will show a couple of techniques you can use to make your chatbot a more personable conversationalist.

Who are Citrus Lime? Citrus Lime offer a cutting-edge Retail Systems, as well as the expertise and knowledge to drive all their customers forward to develop and grow their businesses. Founded in 1999, they started out as a pure tech company. Over the years they’ve developed and tailored their techy skills to meet the needs of the independent retailer within the industries they love. Our Story CRMCS supported Citrus Lime in moving from on-premises to…