In a world of diverse languages and cultures, clear communication is key to providing excellent customer service. Microsoft Dynamics 365 recognised this need and embraced Real-Time Translation in its Omnichannel feature, a game-changer for organisations aiming to deliver seamless and inclusive customer experiences. This article will delve into the benefits of leveraging Real-Time Translation in Omnichannel Dynamics 365, illustrating its impact on enhancing customer interactions and business operations. Definition and Features Real-Time Translation is a…